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How to Send Diagnostic Email to technical support team

2 videos · 7:521 min read

Summary

Use these steps to contact technical support directly from the PostureScreen iOS application and send diagnostic information with your request. This helps our team review your app settings and configuration so we can troubleshoot more quickly and accurately.

  • Open the app and tap the Menu icon.
  • Select How to Use.
  • Enter a detailed description of your issue or question.
  • Enter and confirm your email address carefully.
  • Optional: CC yourself on the email.
  • Tap Send to submit your diagnostic information.
  • Most support responses are provided within 24 hours, often sooner.
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How to send Diagnostic Info for PostureScreen to Support4:01

Legacy outdated versions of PostureScreen for iOS:#

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How to send a PostureScreen Diagnostic Email3:51

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Talk to the people who build PostureScreen and PostureRay.

PostureScreen support is by email. Live PostureRay support runs Monday through Friday, 9 AM–5 PM Eastern (excluding U.S. holidays).