Structure Sensor iOS17 Issue

Dear Valued PostureScreen user,

We want to bring an important matter to your attention regarding the upcoming iOS 17 update scheduled for release next week. It has come to our notice that a 3rd party device crucial for the functionality of the LeanScreen 3D module in PostureScreen may no longer be compatible with this forthcoming iOS update. We want to clarify that this issue is unrelated to our software; rather, it pertains to the software that enables our integration with the 3D camera used in the 3D module of LeanScreen body composition analysis.

It is important to stress that this compatibility concern does NOT affect the native photographic body composition analysis feature that the majority of our users rely on. The issue exclusively pertains to the “3D” scanning for body composition analysis using the 3D Structure Sensor Scanner device. This situation will not impact PostureScreen, Movement, 2D LeanScreen, or ROM modules in any way.

If you are one of the users who employ the 3rd party Structure 3D scanner, which you attach to your iPad for performing 3D LeanScreen exams, AND you happen to have a newer device with a USB-C connection, this compatibility issue may affect you. Consequently, we strongly advise against updating your device to the new iOS 17 operating system until the manufacturer of the 3D Structure Sensor Scanner device releases an update to address this compatibility concern.

It’s important to emphasize that the vast majority of our user base (approximately 99%) will remain unaffected by this issue.    If do not use this hardware attachment for your iPad, you have nothing to worry about and you can update your device like normal as PostureScreen is already updated and ready to support iOS17.

Please find below an email from the manufacturer of the 3D Structure Sensor Scanner device for your review:

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Dear Valued Customers,

We hope this message finds you well. At Structure, we are committed to providing you with the best possible experience with our products. Today, we would like to inform you about a known issue that affects the compatibility of our sensors (ST02A & ST02B) with USB-C iPads running iOS 17.x.

Currently, we are aware of an issue where ST02x sensors may not function as expected when connected to USB-C iPads running iOS 17.x. We understand that this situation may be causing inconvenience for some of our customers who rely on these devices for various applications.

Apple and our technical team are actively working on resolving this issue. Rest assured, we take this matter seriously, and our goal is to provide a quick and effective solution to ensure that your sensor works seamlessly with your USB-C iPad.

In the meantime, we recommend not updating your iPad to iOS 17.x (expected release 2023.09.12) and turning off automatic updates until we have resolved this issue. (To turn off automatic updates, go to Settings > General > Software Update > Automatic Updates.)

We understand that staying up-to-date with the latest iOS versions is important, but your satisfaction and the performance of our products are our top priorities. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this matter promptly.

Thank you for choosing Structure Sensor, and we appreciate your understanding as we address this issue. We remain committed to delivering a high-quality experience with our products. You can track updates in the following support article.

Best regards,

The Structure Team

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We understand that this situation may raise concerns for some of our users, and we apologize for any inconvenience it may cause. Our team is actively monitoring the situation and will update PostureScreen based on their recommendations to accommodate solutions once they find one as swiftly as possible.

Thank you for your understanding and continued support of PostureScreen. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.

Sincerely,

PostureCo Technical Support