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PostureRay Annual Technical Support Plans
**Technical Support Maintenance Plan: What’s Covered and How to Access It**
At PostureCo, Inc., we are dedicated to providing excellent technical support to ensure that your PostureRay software operates seamlessly and efficiently. Our Technical Support Maintenance Plan offers a range of benefits to assist you with any software-related issues. Below is a comprehensive overview of what our plan covers and how to access it.
1. Unlimited Software Updates: Our Technical Support Maintenance Plan includes unlimited software updates whenever they become available. Keeping your software up-to-date is crucial for optimal performance and to take advantage of the latest features and improvements. Scheduling software updates is simple and can be done at your convenience.
2. Unlimited Technical Support: When you encounter any problems or have questions related to PostureRay, our team is here to help. You can access technical support through our online portal during business hours (Monday to Friday, 9 am to 5 pm EDT). You have the option to either walk in for immediate support (if an agent is not working with another client) or schedule a time that suits you best.
Please note that our technical support is focused on fixing software errors, troubleshooting issues related to proper software usage, and providing updates to newer software versions. However, “one-to-one” remote software training sessions are not included in the technical support plan. If you require personalized software training beyond the included 3 sessions with original purchase, these can be scheduled and arranged at a rate of $150/hour.
3. Exclusions from Technical Support Plans: Our technical support plans do not cover case reviews, clinical feedback, or training doctors on seminar or educational content. Additionally, our team, including Dr. Ferrantelli, does not offer “Clinical Support Advice” on patient care or review records where PostureRay was utilized.
4. Computer Vision Digitization Modules and Online Browser-Based ViewBox: As part of our Technical Support Maintenance Plan, you gain access to our Computer Vision Digitization Modules, enhancing the capabilities of your PostureRay software. Additionally, you can utilize the Online Browser-Based ViewBox for easy access to your data and analyses. If your technical support plan expires, your PostureRay software will lose access to this premium feature. The CBP version of PostureRay is the only version that supports this feature.
5. Online Browser-Based ViewBox for easy access to your finalized x-ray evaluations so as to provide a clinical report of findings to your patient right from a browser anywhere and anytime. If your technical support plan expires, your PostureRay software will lose access to this premium feature. The CBP version of PostureRay is the only version that supports this feature.
6. Online Secure PostureRay Database and Image Backup: We provide an online secure database to store your PostureRay data, along with PostureRay image backups (please note that this does not include backups of your PACS). Online backup does not backup your original DICOM images. Upon purchasing PostureRay, the cloud-based features (including Artificial Intelligence, Cloud backup, and the virtual viewbox accessible via a browser) will be complimentary for the first year, starting from the installation date. After this period, a technical support subscription (monthly or yearly) will be required to continue using these services. This subscription is optional and will be at the client’s discretion. If you discontinue this support plan at anytime, your PostureRay data backup may be deleted from our cloud servers within 30 days of non-renewal and/or date of cancellation of services
7. Cost and Payment Options: The Technical Support Maintenance Plan is available at a cost of $125 USD per month. Alternatively, you can opt for an annual payment of $1250, receiving a discounted rate when paying upfront for the whole year. If you choose the monthly payment option, a one-year commitment is required before cancellation. Either way, there will be no refunds, nor pro-rated changes, and it requires a minimum 1 year commitment. Should you cancel before fulfilling the one-year commitment, the remaining balance for the initial year will be collected (a total of $1500, the amount paid monthly).
**Note:** The Technical Support Maintenance Plan is optional. However, for the first year following the purchase of PostureRay software, technical support is included. If you decide not to subscribe to the plan, the features mentioned above will NOT be accessible. In case you require technical support when out of the support plan, the cost will be $150/hour if your PostureRay version is not End of Life. For a list of supported versions and their End of Life dates, please visit: [PostureRay Supported Versions] https://www.postureanalysis.com/postureray_end_of_life_version_notice/ Prior to signing up, please review the minimum technical support guides to make sure your computer(s) can handle the updated software, see the following for details: https://www.postureanalysis.com/knowledge-base/postureray-minimum-technical-specifications/
At PostureCo, Inc., we are committed to providing top-notch technical support to ensure that you make the most out of your PostureRay software. Our Technical Support Maintenance Plan is designed to offer you peace of mind and reliable assistance whenever you need it. If you have any further questions or need support, please don’t hesitate to reach out to us through our technical support portal.
Enroll in Support Plan Now (1 Year Minimum Commitment)
If you are interested, sign up for your subscription below:
1) Go to any Browser and type in https://viewbox.postureray.com/signup
2) On the left click on Sign Up Now Button (IF YOU HAVE AN EXISTING ACCOUNT from a more recent version of PostureRay one with cloud viewbox and computer vision, please use the original email address to login instead of creating a new account). If New proceed to step 3.
3) If new, enter your email address and a unique password. PLEASE REMEMBER THIS PASSWORD WE WILL NEED IT WHEN WE INSTALL
4) On the left side Menu Choose Subscription
5) Click on the word “Enroll in a PostureRay Technical Support Maintenance Plan”
6) On the right side choose either Monthly Support $125 (committed for 12 months) or Yearly Support $1250 (with this plan you save $250)
7) Add your Clinic information and Press NEXT then add your credit card info on next screen
8) Once the payment has been processed then a calendar will show up so you can book your upgrade with us. This calander is our live calendar, so if there are not openings in your preferred time, we are booked.
Note: The computer vision module requires a valid technical support maintenance agreement. This computer vision artificial intelligence module interfaces with our proprietary patent pending cloud software when your x-rays are analyzed by our server, and as such, an internet connection is always required along with technical support maintenance. If a client cancels their technical support maintenance agreement, or it expires at any time, the customer will lose access to this module as well as PostureRay database online backups and the online browser based Virtual ViewBox. PostureRay can still be used in a manual mode like it always has prior to version 25 and version 26 without these value added features.