---
title: "PostureCo Support Login Issue – LogMeIn"
url: https://www.postureanalysis.com/knowledge-base/postureco-support-login-issue-logmein/
description: "Dr. Joe introduces the tutorial regarding issues with LogMeIn Rescue. LogMeIn Rescue is a third-party service used for technical support. The service is owned by GoToMyPC, a well-known company in remote assistance."
categories: ["PostureRay X-Ray EMR for Windows"]
tags: ["login", "LogMeIn", "PostureCo Support"]
videos:
  - id: BgsTy0aLN_0
    title: "LogMeIn_Rescue_Uninstall"
    url: https://www.postureanalysis.com/knowledge-base/postureco-support-login-issue-logmein/#video-BgsTy0aLN_0
    duration: "4:06"
publisher: "PostureCo, Inc."
source: https://www.postureanalysis.com/knowledge-base/postureco-support-login-issue-logmein/
---

# PostureCo Support Login Issue – LogMeIn

## Troubleshooting LogMeIn Rescue for Posture Ray Support
[▶ Video: LogMeIn_Rescue_Uninstall (4:06)](https://www.postureanalysis.com/knowledge-base/postureco-support-login-issue-logmein/#video-BgsTy0aLN_0)
**Introduction to the Issue**

- Dr. Joe introduces the tutorial regarding issues with LogMeIn Rescue.
- LogMeIn Rescue is a third-party service used for technical support.
- The service is owned by GoToMyPC, a well-known company in remote assistance.

**Identifying the Problem**

- Users are experiencing problems when trying to connect to support via the Posture Ray support icon.
- Instead of connecting, multiple windows open and do not close.

**Clarification on Responsibility**

- Dr. Joe clarifies that the issue is not caused by their team.
- They have contacted LogMeIn’s technical support but have not received a solution.

**Workaround Solution**

**Uninstalling LogMeIn Rescue**

- Steps to uninstall LogMeIn Rescue:

  - Go to Windows Settings.
  - Navigate to Apps.
  - Find and select ‘PostureO Support’.
  - Click ‘Uninstall’ and confirm the action.

**Accessing Support via Website**

- After uninstalling, users can access support through the website:

  - Open a web browser and go to the PostureRay website.
  - Click on ‘Help and Support’.
  - Select ‘PostureRay Support Login’.

**Logging into Support**

- Fill in the required information:

  - Your name
  - Your chiropractic office
  - Your PostureRay version

- Click ‘Begin Session’ and follow the prompts.

**Conclusion**

- Dr. Joe apologizes for the inconvenience caused by the LogMeIn issue.
- He mentions that the problem started recently and may be related to a Windows update.