---
title: "How to identify your Apple account?"
url: https://www.postureanalysis.com/knowledge-base/how-to-identify-your-apple-account/
description: "Posture Screen can run on up to 10 devices. The subscription will only work across devices if they are all using the same original Apple account that purchased/downloaded the app. If the app is installed under different Apple accounts, the subscription will not transfer between them."
categories: ["PostureScreen, SquatScreen, LeanScreen for iPad and iPhone"]
tags: ["account", "Apple account", "Apple ID", "PostureScreen"]
videos:
  - id: -f5KPErFKYE
    title: "How to Identify your Apple Account"
    url: https://www.postureanalysis.com/knowledge-base/how-to-identify-your-apple-account/#video--f5KPErFKYE
    duration: "4:15"
publisher: "PostureCo, Inc."
source: https://www.postureanalysis.com/knowledge-base/how-to-identify-your-apple-account/
---

# How to identify your Apple account?

[▶ Video: How to Identify your Apple Account (4:15)](https://www.postureanalysis.com/knowledge-base/how-to-identify-your-apple-account/#video--f5KPErFKYE)
**1. Confirm the subscription can only be shared on the same Apple account** 0:01

![Video frame at 0:01](https://www.postureanalysis.com/wp-content/uploads/2026/06/e25b923f564e433584530189f58b588b.jpg)

- Posture Screen can run on **up to 10 devices**.
- The subscription will only work across devices if they are all using the **same original Apple account** that purchased/downloaded the app.
- If the app is installed under different Apple accounts, the subscription will **not** transfer between them.

**2. Check the Apple account on each device in the App Store** 0:50

![Video frame at 0:50](https://www.postureanalysis.com/wp-content/uploads/2026/06/677be59f5ae4470b894902f1ac1c7bb1.jpg)

- Open the **App Store** on each device you want to compare.
- Tap the **profile icon** in the top-right corner.
- Open the account details on each device.
- Compare the **Apple account email address** shown there.
- Do **not** confuse this with the email address used inside the Posture Screen app itself.

**3. Verify whether the devices are using different Apple IDs** 1:33

![Video frame at 1:33](https://www.postureanalysis.com/wp-content/uploads/2026/06/3b1b2659e98548d3a9d9c55b09a888de.jpg)

- If the Apple account emails are different, the subscription will not share between those devices.
- Apple treats those as **separate accounts**, even if you personally own both devices.
- Apple’s rules do not allow subscription sharing across different Apple IDs unless they are part of an approved family-sharing setup.

**4. Do not change Apple accounts without checking first** 2:24

![Video frame at 2:24](https://www.postureanalysis.com/wp-content/uploads/2026/06/7f9f7e075d8844e691bec721ef78d0d7.jpg)

- If the app was originally installed under one Apple account, simply switching to another Apple account may **not** fix the issue.
- This is especially important if Posture Screen was already installed on another device under a different account.
- Before deleting or reinstalling the app, contact support for guidance.

**5. Contact support before making changes**

![Video frame at 2:40](https://www.postureanalysis.com/wp-content/uploads/2026/06/67cfb0a72c0849e6aded3527ac57cdfc.jpg)

- Email **support@posturescreen.com** before deleting, reinstalling, or changing accounts.
- Support may be able to suggest the best next step if the app was installed under the wrong Apple ID.
- This is a common issue, especially when someone first installs the app on a personal device and later wants to share it with staff.

**6. Understand the limits of support access** 3:22

![Video frame at 3:22](https://www.postureanalysis.com/wp-content/uploads/2026/06/186f9484ff664717b7bb93b2294b417c.jpg)

- The support team **cannot access your Apple account** or view your purchases directly.
- They do **not** have backdoor access to Apple subscriptions.
- The only account-related information they can see is what is attached when you send a support ticket from the device, including device information.

**7. Use this method to identify the correct account going forward** 3:55

![Video frame at 3:55](https://www.postureanalysis.com/wp-content/uploads/2026/06/cd4439fe70234ab995900a39289eb158.jpg)

- The key takeaway is to identify the **Apple account in the App Store**, not the email inside Posture Screen.
- If you need help confirming purchases or subscriptions, use Apple account settings or a separate tutorial for purchase lookup.
- This process helps determine why a subscription is not appearing on another device.